Facebook0Tweet0Pin0

Truebill Review 2021: Is This a Legit Bill Negotiation Service?

This post may contain affiliate links. Please read my disclosure for more info.

Truebill is a financial app that automatically reviews your payment history to identify unused recurring subscriptions so you can cancel them. It also helps you to lower your bills by negotiating them.

In today’s internet-dominated world, all kinds of bill payments are handled automatically.

In general, automation is a good thing because it frees up people’s time to focus on things they actually care about. You don’t have to waste precious time and effort logging into your accounts to pay bills or transfer money.

However, automation has a dark side too. It’s easy to forget that you have some kind of payment automated.

In fact, subscription services like Amazon, Netflix, Hulu, and the like know that when you sign up for automated billing, you are less likely to cancel your services.

It is very easy to forget that you are signed up for subscription services, so they can drain your account every month without you really realizing it.

Here is where Truebill comes in. Using Truebill, you could potentially save hundreds every year by cutting out unnecessary subscriptions.

Is Truebill legit? Can it really help you save money? We will answer all these questions and more in this Truebill review.

What is Truebill

Truebill is an app that is designed to help you save on your monthly bills.

The point of Truebill is to analyze your monthly spending, identify recurring purchases, and give you the option to cancel them.

So, instead of going through your financial transactions by hand, you can just have Truebill do it all for you.

In addition to culling unwanted subscriptions, Truebill can help you negotiate certain bills so you pay a lower rate. Truebill will take a cut of the money you save as payment (more on that later) so this part of the service is not free like subscription monitoring is.

Truebill also has a couple of other features like outage monitoring and electric saver. We will talk about these more in detail below, but suffice to say that they are meant to help you save even more on your monthly bills.

Related: Trim App Review.

How Does Truebill Work?

Truebill has 4 major services it provides: subscription monitoring, bill negotiating, outage monitoring, and electric bill saving. We will take a look at each of these things in turn.

Subscription Monitoring

The most conventional use of Truebill is to monitor your monthly subscription bills.

Once you make an account, you can connect your bank account and credit card accounts. Truebill will take a quick look at all your transactions, identify your recurring subscription payments, and let you know how much they are costing you every month.

From there, you can simply click on “cancel subscription” to cancel any subscription you want.

Truebill will also map your payments to a calendar so you can see when your payments are due. This calendar is a very useful tool so you can plan out your payments each month. Truebill can also help you get back refunds and overdraft fees for services that you cancel.

Bill Negotiating

Truebill can also help you with bill negotiation. Truebill will directly contact telecom services to negotiate a lower rate for you.

First, upload a copy of the bill that you want to negotiate. Then, Truebill directly contacts the company and tries to negotiate a lower rate.

Truebill can help you find a better plan, cut back fees, or find promotional rates. According to Truebill, they can save about 20% on your cable and telecom bills.

This service is not free though. Truebill charges you 40% of the amount that you save. So if you manage to save $200 annually on subscription costs, then Truebill takes an $80 cut.

Truebill will normally charge you as soon as you get the savings and you usually have to pay the amount as soon as you get the savings. That means you will lose money on that first month even though you save money overall throughout the year.

Outage Monitoring and Electric Saver

Truebill also monitors cable and internet providers in your locations to check for outages. If there is an area-wide outage, Truebill automatically requests a refund or credit to your cable account.

This is a very unique feature that not many other money savings apps have. Depending on which cable provider you have, this could amount to a lot of money over time.

Also, Truebill will work with their partner Arcadia Power to help you save on your electric bill. This feature is not available everywhere but it is available in areas where electricity is deregulated.

According to users, this electric saver feature can save you upwards of 30% on electricity per month. That adds up to a lot of money over a year.

Related: How To Make Money Online.

Truebill Fees

The Truebill app is free to download and you can use subscription monitoring for free. However, if you want to be able to directly cancel subscriptions from the app itself, then you have to pay for the premium service.

Truebill premium costs between $3 to $12 a month, so about $36-$140 a year. The premium gives you access to balance syncing, premium chat, cancellations, concierge, smart savings, and more.

Bill negotiation also costs money. Truebill will charge 40% of whatever amount you save from changing your bills.

They charge this fee upfront so you will have to pay for it as soon as you have secured the savings for that year. Fortunately, Truebill will only charge for bill negotiating if they are successful.

So if your bill isn’t negotiated, you do not have to pay. Similarly, Truebill charges 40% of the credit you receive from electrical outage monitoring.

You can get away with using Truebill for free but your options will be limited. There is also an option to give Truebill a tip once you secure your pay advance. This is optional and opting not to give a tip will not affect your Truebill services at all.

Does Truebill Sell My Information? Is It Safe to Use?

As per its website, Truebill does use your information to present ads from its partners for financial products, but it does not give personally identifying information to these companies.

However, if you choose to sync up with insurance or credit card comparison platforms, then it will give your info to them.

Otherwise, Truebill is 100% safe and secure to use. The app does sync to your bank account but it does not have permissions, so it cannot actually initiate any transfers.

So if a hacker does manage to get into your Truebill account, they won’t be able to steal your money or anything like that.

Truebill uses standard 256-bit encryption on your personal data. When you connect your Truebill account to another linking provider, they also offer 2-factor authentication for additional security.

Related: How To Save Money Fast.

Truebill Pros & Cons

Pros

  • Cancel subscriptions. Truebill will comb through your transaction history so you can prune any unwanted subscriptions that are draining your finances. It’s way more efficient than going through them by hand.
  • Bill negotiation. Truebill will also take care of the arduous process of bill negotiation for you. This can save you a ton on bills each month/year, even when accounting for the fees. 
  • Outage monitoring. Outage monitoring is a unique feature that will give you credit and reimburse you for any cable or telecom outages in your area. It’s a feature that not many other apps provide.

Cons

  • Not free. The basic services on Truebill are not free but if you want to be able to cancel your subscriptions from the app you have to pay for the premium version. They also take 40% of the saved amount from bill negotiating.
  • In-app ads. If you have the free version, you will have to sit through in-app ads until you buy the ad-free premium service. It’s not a huge deal but some will find it annoying.
  • Poor customer reviews. Truebill’s BBB page is full of complaints, most of which deal with their negotiating services and the fees. These negative reviews are definitely enough to make a user take a pause.

Final Words

So, is Truebill worth using? We say yes, it is. If you have a lot of subscriptions and don’t want to waste time searching through your accounts, you can have Truebill do it for you.

It is also very helpful if you don’t want to personally handle negotiating your bills. Some of the fees are pretty hefty, especially those for bill negotiating, but the premium service subscription is not that expensive.

If you are already on top of your bills and spending, then Truebill will probably not be much use to you. But, if you are too busy, then it can definitely be worth it.

Even if you have to pay 40% for bill negotiating, a 60% savings is much better than not saving anything at all.

In addition to Truebill, you can use the Trim Financial Manager to also lower your bills and save money.

Related reading:

Truebill

Free
8.8

Cost

9.0/10

Ease of Use

9.0/10

Other Features

8.5/10

Overall Value

8.5/10

Pros

  • Cancels subscriptions
  • Negotiates bills
  • Monitors outages

Cons

  • Poor customer support
  • In-app ads
Pin0
enochogravatar

Enoch Omololu

Enoch Omololu is a personal finance expert who has a passion for helping others win with their finances. He has a master's degree in Finance and Investment Management from the University of Aberdeen Business School and has been writing about money management for over a decade. Enoch has been featured in several leading personal finance publications including MSN Money, The Globe and Mail, Wealthsimple, and the Financial Post.

Leave a Comment